Focused Tutoring Privacy Policy
Focused Tutoring is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
Our role in your privacy
If you are a registered Focused Tutoring student, tutor, parent/ guardian or a visitor to our website, this policy applies to you.
Our responsibilities
If you are a registered Focused Tutoring student, tutor, parent/ guardian or a visitor to our website we act as the "data controller" of personal data. This means we determine how and why your data are processed.
Your responsibilities
- Read this Privacy Policy
- If you provide us with personal information about other people, or if others give us your information, we will only use that information for the specific reason for which it was provided to us. By submitting the information, you confirm that you have the right to authorise us to process it on your behalf in accordance with this Privacy Policy.
When and how we collect data
If you are only a visitor to our website, please know that we do not collect any personal data before you submit a form to become be match with a tutor or become a tutor.
From the moment you submit your information, we start collecting data. Sometimes you provide us with data, sometimes data about you is collected automatically.
Here’s when and how we do this:
WE COLLECT
You request a demo of Bearer
We call you
You use Bearer
You receive emails from us
You chat with us for customer support
You opt-in to marketing messages
You Submit a form on the Focused Tutoring website
When you call the Focused Tutoring number
Website usage data (e.g., through cookies or analytics tools)
You receive emails from us
You chat with us for customer support
You opt-in to marketing messages
Types of data we collect
Your name, email address, relation to student if applicable
Contact details
Payment information (via secure third-party processors)
Financial information
Name, email, grade, subjects of interest
Student Information
Your URL clickstreams (the path you take through our site), pages viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions.
Data on how you use Focused Tutoring website
We don’t collect any "sensitive data" about you (like racial or ethnic origin, political opinions, religious/philosophical beliefs, trade union membership, genetic data, biometric data, health data, data about your sexual life or orientation, and offences or alleged offences).
What about really sensitive data?
Our tutoring services are designed specifically for children and youth. We only collect the personal information necessary to deliver educational support, and we do so with the full knowledge and consent of a parent or legal guardian. We do not knowingly collect personal information from children under 13 without parental consent. If you believe your child has provided information without your consent, please contact us immediately.
What about children’s data?
How and why we use your data
Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. Here are the reasons for which we process your data:
Managing Tutoring Sessions
Scheduling, rescheduling, and coordinating your tutoring appointments.
Legal Basis:
Legitimate InterestsCommunication
Sending messages related to your sessions, feedback, or important updates.
Legal Basis:
Legitimate InterestsService Updates
Notifying you about changes to our services, policies, or technical issues.
Legal Basis:
Legitimate InterestsPayment Processing
Handling payments for tutoring sessions and providing receipts.
Legal Basis:
Legitimate InterestsMarketing Purposes (With your Consent)
With your consent, we may send occasional emails about new tutoring services, promotions, or helpful study tips.
Legal Basis:
ConsentHere is what each of these "legal bases" mean:
Consent
You have given clear consent for you to process your personal data for a specific purpose.
You can change your mind!
If you have previously given consent to our processing your data you can freely withdraw such consent at any time. You can do this by emailing us at focusedtutoring.ca@gmail.com
If you do withdraw your consent, and if we do not have another legal basis for processing your information, then we will stop processing your personal data. If we do have another legal basis for processing your information, then we may continue to do so subject to your legal rights.
Legitimate interests
We may process your data based on our legitimate interests, or those of a third party, as long as those interests are not outweighed by your rights and freedoms. These legitimate interests include:
- Understanding how you interact with our website or platform
- Delivering, improving, and personalizing our tutoring services
- Customizing communication and session experiences
- Measuring the effectiveness of our marketing efforts
- Maintaining and strengthening the security of our systems
We only rely on legitimate interests where your data privacy rights are fully respected and protected.
Your privacy choices and rights
YOUR CHOICES
If you choose not to provide personal details, you may still browse our site. However, we may not be able to schedule sessions or deliver tutoring services without basic information.
You can choose not to share personal information
You can block or delete cookies by adjusting your browser settings. Keep in mind, some features on our website may not work properly if cookies are turned off.
You can disable cookies in your browser settings
If we plan to send you updates, offers, or promotional content, we’ll ask for your permission first. You can opt out of marketing communications at any time by contacting us at focusedtutoring.ca@gmail.com.
You can ask us not to use your data for marketing
Your Rights
You can exercise your rights by sending us an email at focusedtutoring.ca@gmail.com.
You have the right to request additional details about how we handle your personal data, including:
- The types of data we collect and process
- Why we collect and use your data
- Which third parties (if any) your data may be shared with
- How long we keep your data (or how we decide that timeframe)
- Your rights in relation to how we use your data
We’ll respond to your request within one month, unless doing so would compromise another person’s privacy or intellectual property rights. If that’s the case, we’ll let you know and explain why.
You have the right to access information we hold about you
If any of the personal information we hold about you (or your child) is incorrect or outdated, you have the right to request a correction.We may use your data to help tailor communication or updates that are relevant to your tutoring needs—for example, sending reminders or study tips. However, we do not use automated profiling or decision-making. Any use of your data is solely to support the delivery of our tutoring services.
You have the right to make us correct any inaccurate personal data about you
You can request that we delete any personal information we hold about you or your child if it’s no longer needed to deliver our tutoring services. We will remove your data unless we’re required to keep it for legal, regulatory, or legitimate business purposes.
You have the right to be "forgotten" by us
If you have concerns about how we handle your personal information, please reach out to us first so we can try to resolve the issue. If you’re not satisfied with our response, you have the right to file a complaint with your local data protection authority.
You have the right to lodge a complaint regarding our use of your data
How secure is the data we collect?
We use physical, digital, and administrative safeguards to help protect your information and keep it secure.
And please remember:
- While we do our best to protect your data, no method of transmission or storage is 100% secure—so any personal data you share is at your own risk.
- If you believe your information has been accessed or shared inappropriately, please contact us immediately at focusedtutoring.ca@gmail.com
Where do we store the data?
The personal information we collect is securely stored using trusted third-party services, primarily through Google Cloud and related Google products. These systems are hosted in data centers located in Canada, the United States, and other countries where Google operates.
How long do we store your data?
We will stop actively using your personal information within 6 months after your last tutoring session or interaction with Focused Tutoring. Your data will be deleted from our records no later than 6 years after your last activity with us, unless we are required to retain it for legal, financial, or contractual reasons.
Third parties who process your data
To provide the best experience possible, Focused Tutoring works with trusted third-party providers for things like communication, scheduling, file storage, payments, analytics, and background checks. These partners are selected carefully and only receive the data necessary to perform their services.
Sometimes we need to share certain personal data with them to ensure these tools and services function correctly. When we do, we make sure your information is protected through secure transfer methods and strict confidentiality agreements
If any data is transferred outside of Canada or your home country (such as to the U.S. through platforms like Google), we rely on standard contractual clauses and encryption to keep your data safe. We only share data when it’s essential and take steps to ensure it’s handled responsibly.
Background Check Provider: If you apply to become a tutor with Focused Tutoring, we may share certain personal information (such as your name, contact information, and consent forms) with our background check provider, Triton Canada, to verify your eligibility. You can learn more about how they handle data by reviewing www.tritoncanada.ca.
Cookies
When you visit the Focused Tutoring website, we (and our trusted third-party providers) may use cookies to improve your experience. These cookies help us remember your preferences and provide a more personalized service.
How can I block cookies?
How can I block cookies? You can manage your cookie preferences through your browser settings. Most browsers allow you to block, delete, or disable cookies entirely. Please note: Disabling or blocking certain cookies (including essential ones) may cause some parts of our website to function improperly or become inaccessible. We do not control how third-party services use their cookies. For the best experience, we recommend allowing essential cookies while managing the rest based on your preferences.
Privacy Policy Update Notice
Our privacy policy was last updated: April 07, 2025. We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any significant updates will be posted here and, if needed, we’ll notify you by email.